Some early production FOX Racing Shox forks may not be utilizing their full potential.
The only FOX forks in question are the: Float TALAS R, RL and RLC. These feature the new TALAS (Travel Adjust Linear Air Spring) technology. These particular forks were spec'd on the following 2003 bicycles: the Fisher 2+, Fisher 2+ Disc and the Trek Liquid Fuel 30.
Please note that there is no safety issue involved with these forks, just a tuning issue.
What you should look for:
1. The blue TALAS adjust knob, located on the top left side of the crown (viewed from above as you are seated on the bike), should make a full rotation 3.5 times, changing the fork's travel from 85mm to 125mm. It should also be able to make the full rotation 3.5 times in the opposite direction to change the travel back from 125mm to 85mm. If the knob stops short of the 3.5 rotations, then you will not be receiving the full benefit of the TALAS technology and the fork should be returned to FOX Racing Shox for service.
2. If the blue TALAS knob can be turned the full 3.5 rotations but the fork is still not adjusting the travel from 85mm to 125mm after the fork is compressed and released several times, there is a possibility that an internal seal is letting air get past and you will not be receiving the full benefit of the TALAS technology and the fork should be returned to FOX Racing Shox for service.
How to return a fork for Service:
If you purchased the bike from us, bring it in and we'll make arrangements for the fork to be returned and reworked. Or, you can call FOX at 1-831-768-1100 and ask for the Bicycle Service Department. They will assign a return-authorization (RA) number and provide shipping instructions. When your fork arrives at FOX Racing Shox it will be serviced and shipped back the following day.
We apologize for this inconvenience and would like to reiterate that this is NOT a safety issue but a tuning issue.